CHAPTER 19: OUTSOURCING IN THE 21th CENTURY
-Insourcing (in-house-development) is a common approach using the professional expertise within an organization to develop and maintain the organization's information technology systems.
-outsourcing is an arrangement by which one organization provides a service or services for another organization that chooses not to perform them in-house.
-onshore outsourcing is engaging another company within the same country for services.
-nearshore outsourcing is contracting an outsourcing arrangement with a company in a nearby country.
-offshore outsourcing is using organizations from developing countries to write code and develop systems.
ii) outsourcing challenges include:
- contract length
· difficulties in getting out of a contract
· problems in foreseeing future needs
· problems in reforming an internal IT department after the contract is finished
v competitive edge
v scope definition